Personal support from day one

What personal support is

It is Thriventage’s individual support service: a person assigned to your account who knows your setup, your risk profile and your history of enquiries. Instead of explaining your case to a different agent on every call, you always speak with whoever already knows who you are and how you trade.

The personal manager is your point of entry for every kind of question: activation queries, strategy configuration, deposits, withdrawals and reports. If your case requires another team (for example, identity verification or a formal complaint), they route it and tell you what to expect and when.

The advantages of the support service

• Individual attention: your case does not join a generic queue; it is handled by someone who already knows your account.
• Help with activation: identity verification and the first deposit are done accompanied, with no confusing paperwork.
• Fast answers: usual waiting time under five minutes during opening hours.
• Information tailored to you: the manager adapts explanations to your level: no jargon if you are starting out, fine detail if you already trade.
• Ongoing support: the service does not end with the first deposit; it stays available throughout the life of your account.

What your manager can help you with

• Account activation and identity verification, step by step.
• First steps on the platform: dashboard, reports and basic configuration.
• Using the simulator and reviewing strategies before activating them with real money.
• Information about deposits and withdrawals: methods, timescales and limits in pounds.
• Updating your contact details and reviewing your account’s security.
• Questions about specific features, alerts and risk limits.

Who this service is for

For beginners who want to learn with a person at their side rather than with manuals and videos. For experienced investors who prefer to resolve issues with one call rather than anonymous tickets. And for anyone who values always dealing with the same person, in their language and on their schedule.

How the support service works

1. Registration. You create your account and leave your contact details.
2. First contact. Your manager calls you within the next 24 hours to introduce themselves and understand your goals.
3. Accompanied activation. Identity verification, first deposit and initial setup, together and at your pace.
4. Ongoing support. You stay in touch by phone, chat and email throughout the life of your account.

Available communication channels

Opening hours

The team is available Monday to Friday from 9:00 to 18:00 UK time. Requests received outside those hours are handled at the start of the next business day, and urgent security incidents (such as blocking an account after unauthorised access) are managed immediately by email at any time.

Deposits, withdrawals and support

The manager explains the deposit and withdrawal methods in pounds (bank transfer, Visa, Mastercard and PayPal), the real timescales of each and the applicable limits. If a withdrawal takes longer than expected, they are your first call: they check the status with you and, if appropriate, escalate the case to the payments team with a reference number. The full conditions are in the withdrawal policy.

How to make the most of your first call

The first call with your manager lasts between fifteen and thirty minutes, and it arrives well prepared if you are too. Come with three clear answers: how much you are prepared to deposit to start with (without exaggerating: the amount whose loss would not keep you awake), how much time you can dedicate to reviewing the platform each week, and what you hope to get out of it (a supplementary income, learning about the market, putting idle savings to work: each answer leads to a different setup).

Also write down every question you have, including the ones that sound basic: that is what the call is for. A good manager prefers twenty questions today over a confused user trading tomorrow. And at the end, ask for what was agreed in writing: the platform’s plans are standard, but your initial setup and your follow-up plan are yours, and having them documented avoids future misunderstandings.

Our service commitments

• Answering within the promised hours, with a usual waiting time under five minutes.
• Assigning you a manager identified by name, not a rotating agent number.
• Explaining every feature before you use it for the first time, in clear English and without jargon.
• Escalating security and payment cases without bureaucracy when they call for it.
• Never pressuring you to deposit more than you planned, or to trade in a hurry.

Support service FAQ