We are here to help, in English and on your schedule
Our team provides fast, friendly and qualified support to every user. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer your questions, walk you through the features and help with any issue, day or night.
Fill in the contact form and tell us what we can help you with. A support specialist reviews your request and replies as soon as possible, usually within the first working hour.
Registration is open — places are limited
By creating an account you accept our Privacy Policy · Terms of Use.
A personal manager will call you within the next 24 hours.
London office
1 Canada Square, Level 39, Canary Wharf, London E14 5AB
Office opening hours: Monday to Friday, 9:00–18:00 (UK time).
Support centre
Monday to Friday, 9:00–18:00 (UK time).
Waiting time by phone and chat is usually under 5 minutes.
Support email
We reply in the order requests arrive; urgent cases are dealt with first.
Responsible department
Client Support & Compliance: registration and activation queries, deposits and withdrawals, identity verification, platform reports and formal complaints.
Where to find us
Our office sits at 1 Canada Square in Canary Wharf, a short walk from the Elizabeth line and Jubilee line stations. If you would prefer to visit, we receive guests by prior appointment during opening hours.
Exact address: 1 Canada Square, Level 39, Canary Wharf, London E14 5AB.
Would you rather we called you?
Leave your details and a specialist will contact you during opening hours.
What we can help you with in writing
These are the matters we resolve every day by email and form. If your case is urgent, the quickest route is the call from your personal manager.
Account and verification
Account setup, identity verification, contact detail changes and access recovery. Have your valid photographic ID to hand to speed things up.
Deposits and withdrawals
Status of bank transfers, withdrawal timescales to cards and digital wallets, proof of movements and queries about amounts.
Reports and strategies
Explanation of trading reports, adjustment of strategy parameters, trading pauses and questions about market behaviour.
If your request is a formal complaint, follow the process on the complaints page so that it is logged with a reference number and defined response times. We never ask for passwords or verification codes by email; see the fraud warning if you receive a suspicious message claiming to be from Thriventage.