Fraud and clone-firm warning

Why we publish this warning

Impersonation fraud works like this: a person or group creates sites, social media profiles or messaging accounts that imitate a legitimate company, with similar logos and copied text. Behind that façade they try to make victims hand over identity documents, “activation” deposits or access to their bank accounts. With financial companies the damage is not only monetary: it also stains the name of the impersonated firm and confuses users who were doing serious research.

We publish this warning for three reasons. First, prevention: telling you how scammers operate lowers the chance of you falling into the trap. Second, clarity of responsibility: if someone runs a fraud using our name, we want you to know it is not us and that we have no control over those sites. Third, a reporting channel: the sooner you tell us about a cloned site, the sooner we can report it and warn others.

Clone firms

A clone firm copies the name, logo or general look of a real company in order to appear legitimate. If you suspect you are dealing with a clone firm using our brand, our name or our logo, we recommend sharing no personal information and notifying us immediately by email at [email protected], stating the site address, the profile or the contact number they used to approach you.

We work constantly to identify clone firms, but we stress that some may remain unidentified for a time. Users should always verify the legitimacy of the companies they interact with online before sharing personal data or beginning any business relationship.

Typical signs of a scam

• Pressure and urgency: “last place”, “bonus expires today”, “I’ll close your registration in an hour”. Serious platforms chase nobody.
• Promises of results: fixed profits or guaranteed returns do not exist in the financial markets.
• Odd contact channels: they write to you first on social media, messaging apps or WhatsApp with “personal advisers” you cannot trace.
• Unusual payment methods: deposits to personal accounts, in cash, via gift cards or digital assets sent to strangers’ wallets.
• Suspicious domains and emails: addresses similar to the official one but with changed letters, hyphens or country domains unrelated to the company.

What Thriventage never does

We never request passwords or verification codes through any channel. We never ask for “activation”, “fund release” or “tax” payments in advance: the only movements are your deposits into your own trading account. We do not guarantee investment returns: trading involves the risk of loss. We do not make contact through unverified social media profiles or pressure you with promotions that “expire” within minutes.

If you have already shared data or money

Act quickly: change the passwords of your email and bank accounts immediately from a trusted device; notify your bank of the transaction to try to stop the payment; report the fraud to Action Fraud, the UK’s national fraud and cyber crime reporting service; and write to us at [email protected] telling us what happened, so we can block any reference to your identity in our systems and add evidence to our reports. We are aware of cases of misuse of our name and of personal data for fraudulent purposes, over which we have no influence or control. While we deeply regret the losses suffered by those who have faced them, the company is not responsible for fraudulent operations carried out in our name.

Related documents: account security, KYC/AML policy and the complaints procedure. This warning is updated whenever we identify new fraud patterns.